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#1
6th January 2008
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IT Infrastructure Library (ITIL) Complete 5 OGC Books
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses. The ethos behind the development of ITIL is the recognition that increasingly organisations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve. The British Standards Institute has developed both a Code of Practice for IT Service Management (PD0005:1998) and a British Standard : Specification for IT Service Management (BS 15000:2000). The Code of Practice provides an informative overview of the needs and requirements of internal and external IT Service suppliers. This has been written to align with the details in the IT Infrastructure Library, effectively forming a high-level management overview of the subject matter. ITIL Application Management  Table of Contents ================= Introduction Positioning of Application Management Managing the Business Value Aligning the Delivery Strategy with Key Business Drivers and Organisational Capabilities The Application Management Lifecycle Organising Roles and Function Control Methods and Techniques Concluding Remarks Bibliography Appendix A - List of Acronyms and Glossary Appendix B - Design Guidelines Table Appendix C - Service Dependency Modelling (SDM) Appendix D - Quality Figures Tables File size: 3 MB File type: HTML/App RAR password: LooDuck Code:
 Table of Contents ================= ICT Infrastructure Management Overview Design and Planning Deployment Operations Technical Support Bibliography Appendix A - List of Acronyms and Glossary Appendix B - Process Theory Appendix C - Systems Installation Policies Appendix D - Environmental Policies and Standards Appendix E - Distributed Service Administration Appendix F - Implementation Schedule for a New Service Appendix G - The Contents of a Business Case Appendix H - The Contents of an Invitation to Tender (ITT) or Statement of Requirements (SOR) Appendix J - Guidelines for Reference Site Visits Appendix K - The Service Lifecycle Appendix L - The Contents of a Feasibility Study/Gap Analysis Appendix M - A Checklist for the Acceptance of New Services Appendix N - Quality Figures File size: 3.5 MB File type: HTML/App RAR password: LooDuck Code:
ITIL Planning to Implement Service Management  Table of Contents ================= Introduction What is the Vision? Where are We Now? Where do We Want to be? How do We Get Where We Want to be? How do We Check Our Milestones Have Been Reached? How do We Keep the Momentum Going? Summary Bibliography Appendix A - List of Acronyms and Glossary Appendix B - Process Theory Appendix C - Framework for Evaluation of Organisations Appendix D - A Service Management Case Study Appendix E - Pragmatic Approaches to Service Management Implementation Appendix F - Pro-formas Appendix G - Example Cost-benefit Analysis for Service Management Processes Appendix H - The ITIL Processes Appendix I - Quality Appendix J - The Process Maturity Framework (PMF) Appendix K - Examples of a Stakeholder Map Appendix L - Use of Tools Figures Tables File size: 3 MB File type: HTML/App RAR password: LooDuck Code:
 Table of Contents ================= Introduction to this Book Relationship Between Processes Getting Started Service Level Management Financial Management for IT Services Capacity Management IT Service Continuity Management Availability Management Service Management Software Tools Planning for the Implementation of Service Management Bibliography Appendix A - Terminology Appendix B - Process Theory and Practice Appendix C - Implementing Service Management Processes - Issues to Consider Appendix D - Quality Appendix E - Communications Appendix F - Example Cost-benefit Analysis for Service Management Processes Appendix G - Service Delivery Processes Figures Tables File size: 4 MB File type: HTML/App RAR password: LooDuck Code:
 Table of Contents ================= Introduction Relationship Between Processes Getting Started The Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Service Management Software Tools Planning for the Implementation of Service Management Bibliography Appendix A - Terminology Appendix B - Process Theory and Practice Appendix C - Implementing Service Management Processes Issues to Consider Appendix D - Quality Appendix E - Example Cost-benefit Analysis for Service Management Processes Appendix F - The Service Support Process Model Other Information Sources and Services The IT Service Management Forum (itSMF) ITIL Training and Professional Qualifications Figures Tables File size: 7 MB File type: HTML/App RAR password: LooDuck Code:
 
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#2
9th January 2008
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Thanks for the books, and seems very useful to me.
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#4
15th January 2008
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 Thanks for sharing..Great Help.. 
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#5
16th January 2008
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Unable to open the exe file of those 5 books
Hi Friend ,
I am unable to open the books after entering books. gettng the error again. Error: No command line given. plz do help me . regards...
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#6
16th January 2008
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Quote:
When you unrar those archives, just open start.htm in your internet browser and enable activex control to be used. Then just click on the splash sceen and that's it One more thing - you will have to install java to read these books (probably you already have it installed )Chears!
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#7
17th January 2008
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Thanks a lot LooDuck , I wanted to take ITIL exam .
I was looking for the materials - You made it easy for me . - Have a great year ahead , and keep posting wonderful materials Ashebook 
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#8
18th January 2008
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Thanks a TON!!!!!! U Rock!!
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#9
20th January 2008
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And u're welcome, sup3rman5k
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#10
13th April 2008
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Thanks a bunch dude.. U made my day
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